Warranty Terms & Conditions

We are committed to providing high-quality products and customer satisfaction.

To ensure that our products meet your expectations, we offer a comprehensive warranty and support service. Below are the details of our warranty policy, including the coverage and terms for repairs, parts replacement, and technical support.

一、Warranty Period: 2 Year

Your product is covered by a 2-year warranty from the date of purchase, giving you peace of mind knowing we're here for you.

二、Free Parts Replacement Service

If your product has a problem due to manufacturing defects or quality issues within the warranty period, we’ll take care of it by repairing or replacing any faulty parts for free.

Just a heads-up: This service doesn't cover issues caused by user damage or improper use (like water damage, drops, or accidental damage).

三、Free Technical Support Service

We’re here to help! During the warranty period, you can reach out to us for free technical support, including:

  • Help with installation
  • How-to guidance
  • Troubleshooting
  • Software updates

Whether it's via phone, email, or online chat, we’re always happy to assist you to make sure your product works as expected.

4. 14-Day Return & Refund Policy

If you're not completely satisfied with your purchase, we offer a 14-day return and refund guarantee.

  • For returns due to personal reasons (such as impulse buying or change of mind), where the item is free from any defects, the customer is responsible for return shipping costs.

  • Additionally, a 7% processing/restocking fee will be deducted from the refund to cover non-refundable transaction fees and handling.

  • Once your return request is approved, we will provide the return shipping address.

  • If the return is due to a manufacturing defect or a wrong item received, we will cover the return shipping and arrange a free replacement.

To ensure a smooth return process, please return the product in its original condition, with no damage or signs of use, and include all original accessories.

五、Shipping Costs and Duties Responsibility

For any parts or machines shipped directly from the factory, the buyer is responsible for international air or sea shipping costs and any applicable import duties.

Please note that the factory warranty covers only free replacement parts; the buyer is responsible for all shipping fees and duties.